Let’s hope you’re never in an accident. In the event that you are, we have put together a short list of what you should do once you’ve made sure everyone is safe and sound. We recommend you download a copy of this "Crash Course" and keep it in your glove compartment.

Below, we have detailed more tips for you. If you have questions, please give us a call. Our trained professionals are ready and willing to help you.

1.     Call the police. 9-1-1 if it’s an emergency situation. 

2.     Get the name of the other party. 

3.     Call Tucks Collision to inform us. During business hours, we will even arrange for a tow if necessary. Call us at: 
          (540) 980-1922

4.     Call your insurance company to let them know about the accident. Also, let them know that you have called the local police. Finally, let them know that your collision center is Tucks Collision. Chances are very good that your insurance representative has worked with us on a regular basis.

10 things to know before having your car repaired:

1.     Remember, behind the investment in a home, the investment in your vehicle is likely the second largest one you'll make. It is important to not only preserve its value, but also preserve your safety by having your vehicle repaired properly and professionally by a highly qualified center such as Tucks Collision.

2.     Never operate a vehicle that could be unsafe due to damages. 

3.     Oftentimes, insurance companies want you to visit their own drive-in claims center before having your car repaired. However, you have a better choice!  Save a great deal of time and hassle by simply dropping off your vehicle at our convenient location, and have the insurance company inspect the vehicle here. Having an accident is inconvenient enough without scheduling multiple stops! 

4.     It is a common misconception that multiple estimates are required by law. That is not the case. You are not required by law to obtain more than one estimate or appraisal. 

5.     Accidents are often traumatic and stressful, which can easily lead some to give up their decision-making freedoms, leaving it in the hands of others. Remember, by law, your insurance company cannot require you to go to a particular facility for repairs. That can lead to undesirable results - higher cost, lower quality, etc.  We recommend you do your research ahead of time.  We believe you will choose the best – Tucks Collision. Then, in the event of an unfortunate accident, stick with us.  No matter what, do not give up your freedom to select the best center to properly repair your vehicle. Choose wisely. Choose Tucks. 

6.     Differences in repair estimates are common. It is quite possible that another shop's estimate may not include all necessary work. If you’re not sure why one estimate is different than ours, please ask us.

7.     Ask if the shop uses genuine manufacturer replacement parts. These are also known as "Original Equipment Manufacturer," or "OEM" parts Tucks Collision uses OEM parts to ensure the quality of your vehicle long after the repair is made. 

8.     Ask if the shop offers a repair warranty. Tucks Collision provides a lifetime warranty for work performed for as long as you own your vehicle. 

9.     Finally, here is a recommendation which you'll appreciate: Ask Tucks Collision to assist you in negotiating your claim with the insurance company. We know the business and have earned our great reputation by helping our customers and looking out for their best interests. Take advantage of decades of experience at Tucks Collision to help--you'll be glad you did.